Terms and Conditions

Personal data protection / GDPR
Mandatory information on the rights of natural persons with regard to personal data protection (Privacy notice) General information The European Union’s General Data Protection Regulation (“GDPR”), coming into effect in 25 May 2018, lays out a new set of rules for how the personal data of people living within the EU should be handled. It sets out the protection of personal data as a guaranteed right for all citizens across EU. As a personal data processor when offering travel services Bultrips Ltd is compliant with all the requirements of the regulation and meets the high standards "Data privacy by design and by default". Only the required legal minimum of personal data is gathered, processed and kept secure with the appropriate technical and organisational measures.
GDPR controller
Information about the Controller Name Bultrips OOD UIC/BULSTAT: 204748897 Seat and registered address: 1359 Sofia, Bulgaria Telephone: +359 888 898 475. Email: bultrips@abv.bg Controller's registration number with the Commission for Personal Data Protection № 431256 Information about the Supervisory Authority Name: Commission for Personal Data Protection Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia Telephone: 02 915 3 518 Email: kzld@government.bg, kzld@cpdp.bg Website: www.cpdp.bg
Your personal information storage
Your rights when collecting, processing or storing your personal data: Personal data storage period Art. 4. (1) Bultrips LTd shall store your personal data for no longer than the duration of the travel service. Upon expiry of this period, Bultrips LTd shall take reasonable care to erase and destroy all your data without undue delay. Withdrawal of consent to process your personal data Art. 6. (1) If you do not wish all or any of your personal data to continue to be processed by Bultrips Ltd for a particular or for any processing purpose, you may, at any time, withdraw your consent to processing by filling request in free text and send if to our email. (2) Bultrips Ltd may require you to prove your identity and your identity with the data subject.
Purposes and principles for collecting, processing and storing your personal data
Art. 2. (1) Bultrips Ltd shall collect and process the personal data you provide to us via our request forms in connection with booking gurantee and use of our travel services, the conclusion of a contract with the Company as well as for subscribing to our newsletter.
All request for tours and transfers need to be confirmed (within 24 hours). You can request a travel service by filling the forms provided on the website (www.trips-bg.com and www.travel-tips.online).

The total amount of the tour or transfer need to be paid in advance at least 2 days before the day of the travel service for Day Trips or not later than the starting date for individual tourists. For Multiday Tours payment should be cleared at least 5 days before the travel date. For groups (10 or more persons) the amount must be paid (at least 50%) 7 days in advance. Raising the price with no more that 5% is possible if there is a significant change in fuel prices, change in goverment taxes, change in road taxes or exchanging rates.

For groups - 7 days or morebefore the date of departure (a group is considered at least 10 or more tourist with the same package of tourist services) and for individual tourists - 2 days or more before date of departure without cancellation fee. In case of annulations of tours and transfers less that 2 days for individual and less than 7 days for group bookings, 50 percent of the travel services rate will be withheld from the deposit. The tour operator has the right to cancel the contract without any liability, if the tourist(s) does not make payment within the indicated period. If the tourist(s) have paid a deposit but did not pay the full amount according to this agreement deadlines, the deposit will not be refunded and the trip will be cancelled.
All complains related to Bultrips services must be presented in a written way (bultrips@abv.bg) to Bultrips Ltd not later than 7 days after the service is delivered. The customer must attach a written protocol signed by Bultrips representative or signed by Bultrips contactor or supplier on the spot of the service delivered.
Bultrips Ltd insures all their customers, traveling outside Bulgaria. For traveling in Bulgaria an optional insurance can be done (paid extra).

Licence and Insurance

Customer Agreement